The 249 elevators in New York City’s (NYC) Metropolitan Transportation Authority (MTA) system are available 95.6% of the time, AM New York reports. That means the MTA is "comfortable with having its elevators out of service two weeks in a year," the source said, pointing to cities like Boston, where transit system elevator availability improved from 90% to nearly 100% through a mix of contractors and elevator support staff. MTA has set an elevator availability goal of 96.5%, and reports it is actively addressing factors such as recruiting and retaining staff. At the end of 2017, MTA had 397 elevator and escalator maintenance staff, approximately 21% fewer than what was budgeted. MTA said it has been working with the union on higher wages and better benefits, and hired 30 new maintenance workers since negotiations ended at the end of 2017.