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OTIS “DIGITAL ECOSYSTEM” TO ENHANCE CUSTOMER EXPERIENCE

Otis has announced a new “digital ecosystem” that uses digital technology and the Internet of Things (IoT) to enhance its service capabilities. Tony Black, president of Otis Service, said the new initiative includes mobility tools and apps that give the company’s 31,000 lift specialists worldwide instant access to information, a service system that connects Otis teams and customers worldwide with account information, and connected IoT systems that enable intelligent and predictive service. More service-enhancing apps are planned for rollout in 2018. Among them are apps giving engineers instant information for customers on suitable upgrades to their equipment, and allowing onsite diagnosis of elevator faults and assessments of ride quality.

ZhenTao Ma
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